Privacy Policy

RJS Sports Therapy & Rehabilitation

Last updated: October, 2025

At RJS Sports Therapy & Rehabilitation, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Who We Are

RJS Sports Therapy & Rehabilitation provides sports therapy, injury rehabilitation, and related health services.
For the purposes of data protection laws, we are the Data Controller of your personal information.

Contact details:
📧 rjssportstherapy@outlook.com
📞 07854436000
🏠 RJS Sports Therapy & Rehabilitation, Unit F3, Bellringer Road, Trentham, ST5 0NZ

  1. Information We Collect

We may collect and process the following types of information about you:

Personal information:

  • Name, address, phone number, and email address
  • Date of birth and emergency contact details

Health and medical information:

  • Details of injuries, medical conditions, medications, and relevant medical history
  • Treatment records and session notes

Payment and booking information:

  • Appointment history, payment details (processed securely — we do not store full card details)

Website data:

  • When visiting our website, we may collect limited technical data such as IP address, browser type, and usage statistics through cookies (see Section 8).
  1. How We Use Your Information

We use your personal data to:

  • Schedule and manage appointments
  • Provide appropriate treatment and rehabilitation services
  • Communicate with you about appointments, updates, and relevant information
  • Maintain accurate treatment records
  • Manage payments and accounting
  • Comply with legal and professional obligations

We will only use your information for legitimate business purposes and never sell or share it with third parties for marketing.

  1. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

  • Contract: To provide the treatment or services you have requested.
  • Consent: Where you have given explicit consent (e.g., for marketing communication).
  • Legal obligation: To comply with legal or insurance requirements.
  • Vital interests: In rare cases, to protect your health or safety.
  • Legitimate interests: To operate and improve our business.
  1. Data Storage & Security
  • All information is stored securely in password-protected systems or locked physical files.
  • Health records are retained for a minimum of 7 years (in line with professional and legal standards).
  • We take reasonable steps to protect your data against loss, misuse, or unauthorised access.
  1. Sharing Your Information

We only share your information when necessary, for example:

  • With healthcare professionals or insurance providers, but only with your consent
  • With legal authorities if required by law
  • With service providers who support our business operations (e.g., booking or payment systems), under strict confidentiality agreements

We never sell or trade your information.

  1. Your Rights

You have the following rights under UK GDPR:

  • Access – to request a copy of the personal data we hold about you
  • Correction – to ask us to correct inaccurate or incomplete data
  • Erasure – to request deletion of your data (where legally permitted)
  • Restriction – to limit how we use your data
  • Data portability – to request transfer of your data to another provider
  • Objection – to object to certain processing (e.g., marketing)

To exercise any of these rights, please contact us using the details above. We will respond within 30 days.

  1. Cookies & Website Use

Our website may use cookies to improve user experience, monitor website traffic, and enhance functionality.
You can disable cookies at any time through your browser settings. For full details, please see our Cookie Policy (if applicable).

  1. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

  1. Contact Us

If you have any questions or concerns about how your data is used, please contact:

RJS Sports Therapy & Rehabilitation
📧 rjssportstherapy@outlook.com
📞 07854436000
🏠 RJS Sports Therapy & Rehabilitation, Unit F3, Bellringer Road, Trentham, ST5 0NZ

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk